Cancellation Policies
Client understands that upon entering this service contract, Caterer and/or Event Planner is committing time and resources to this event and thus cancellation would result in lost income and lost business opportunities in an amount difficult to precisely calculate. Therefore, the following cancellation limitations will apply. Third party referral partners are subject to Third party referral partner contract agreements and are not subject to the following policies.
Event Cancellation Policy
If Client requests cancellation of this contract 90 days of more before the event, Client shall receive a full refund. If client requests cancellation 45-89 days before the event, (25%) of the contract total will be owed to Caterer. If client requests cancellation 31-44 days before the event, (50%) of the contract total will be owed to Caterer. After 30 days in advance of the event, Caterer shall be entitled to (100%) of the contract total. Catering Cancellation Policy This policy is valid for online, email and phone catering orders. An event and/or order may be cancelled with no charges up to seven (7) full business days prior to the event. Cancellation of services made less than three (3) full business days prior to the event will be charged 50% of the contract. Cancellation of services made less than (1) full business day of the event will be charged 100% of the contract. 50% deposit of the catered food is due to confirm an event Specialty food items are non-refundable Up to and including 8 days prior to event, 50% of the catered food is non refundable 5to 7 Days prior to event, 75% of the catered food is non-refundable Day of event and 4 Days prior to event, 100% of the catered food is non refundable 1 to 2 Days prior to event client may reschedule catered food, however perishable items and incurred additional expenses: Additional Expenses: labour, parts, loss of use may be extra. Deposit 50% will be credited toward the new date. If new date is cancelled then the deposit 50% will not be refunded. ** Note refunds are the sole discretion of Divine Caterers. Although an event may be cancelled or rescheduled, Divine Caterers reserves the right to allow for consulting and coordinating when or if determining to allow for a cancelation or refund of any amount or for any reason.